The deal between you and us.

These terms are the agreement between you and GateCrate Ltd, the company behind GateCrate. By making an account, building a gate, or otherwise using GateCrate, you agree to them. If you’re using GateCrate on behalf of a label, agency, or collective, you’re agreeing on their behalf too.

We’ve kept the language as plain as we can without losing the meaning. Where it matters, the precise wording wins — but nothing here is designed to trick you. The whole point of GateCrate is that your audience stays yours, and these terms are written to back that up.

You need to be at least 18 (or the age of majority where you live) to run a GateCrate account. Keep your details accurate and your password to yourself — you’re responsible for what happens under your login. Tell us at support@gatecrate.com if you think someone else got in.

One artist, one account, real identity. Don’t impersonate another artist or pass your account to someone the terms wouldn’t otherwise cover.

GateCrate lets you turn a free track download into a real fan relationship: a composable download gate, a fan CRM you own, and genre charts your releases can climb. Email capture is the floor and never depends on any third-party platform staying switched on. Platform steps — Spotify, YouTube, Discord, SoundCloud — are optional modules you add if and when you want them.

GateCrate is actively being built. Features change, and some are released behind flags while we finish them. We’ll never quietly break the core promise — email capture and export — but expect the surface around it to keep moving.

Everything you upload — tracks, artwork, audio previews, reward files, copy — stays yours. You give GateCrate only the limited licence we need to host it and serve it to fans through your gates: store it, stream the preview, generate the download link, and render the page. That licence ends when you delete the content or close your account, except for copies we’re legally required to keep for a short while.

In return, you promise you actually have the rights to everything you put behind a gate — the recording, the artwork, any samples. If you don’t, that’s a breach of these terms and our Acceptable Use Policy, and it’s grounds for a takedown under our copyright process.

This is the part most gate tools get wrong, so we’ll be exact. For the fan data you collect through your gates, you are the data controller and GateCrate is your processor — we hold and handle that data on your instructions, to run the service. We don’t sell it, we don’t market to your fans for our own ends, and we don’t treat your list as ours.

You can export your fans as CSV whenever you want, and take them with you if you leave. With that ownership comes responsibility: you must have a lawful basis for the fans you collect, honour their consent and unsubscribes, and follow our Acceptable Use Policy. How we handle data on both sides is set out in the Privacy Policy.

When you or a fan connects Spotify, YouTube, Discord, or SoundCloud to clear a gate step, that connection is also governed by that platform’s terms. GateCrate isn’t affiliated with, endorsed by, or speaking for any of them, and we can’t promise their APIs will keep working the way they do today.

That’s exactly why no single platform is load-bearing here. If one changes its rules or pulls its API, your gate keeps capturing email and your CRM keeps working — you just lose that one optional step.

The core of GateCrate — gates, CRM, charts — is free to use while we build. Some features, like fan-facing paid unlocks and artist payouts, are part of a later phase and stay switched off until they’re ready and you opt in. When money moves, separate payment terms and pricing apply and we’ll show them before you commit, including any VAT.

We work hard to keep GateCrate up and fast, but we can’t promise it’ll never go down, lose data, or hit a bug — especially while it’s being actively developed. GateCrate is provided “as is” and “as available”, without warranties beyond those the law won’t let us exclude.

Keep your own copies of anything you can’t afford to lose — your master files, your exported fan list. Export is always one click away precisely so you’re never trapped.

Nothing in these terms limits liability for things the law says can’t be limited — death or personal injury caused by negligence, fraud, or anything else non-excludable under the laws of England & Wales.

Beyond that, GateCrate isn’t liable for indirect or consequential losses — lost profits, lost reach, lost goodwill — and our total liability to you in any 12-month period is capped at the greater of the fees you paid us in that period or £100. You handle your relationship with your fans and your compliance obligations as the controller of their data.

You can close your account any time from settings, and export your data first. We can suspend or close an account that breaks these terms or the Acceptable Use Policy — for example, gating content you don’t have the rights to, abusing fans’ data, or faking engagement. Where it’s safe and fair to, we’ll warn you first and give you a chance to put it right.

If content is taken down under a valid copyright complaint, we suspend that gate or track rather than deleting it outright, so it can be reinstated if the complaint is withdrawn.

We’ll update these terms as GateCrate grows. When we make a material change, we’ll change the date at the top and, for bigger changes, tell you in the app or by email. Carrying on using GateCrate after a change means you accept the new version.

These terms are governed by the laws of England & Wales, and the courts of England & Wales have jurisdiction over any dispute — without taking away any protection you have as a consumer under your local law. Questions? Email legal@gatecrate.com.